Shopper Marketing - June 2016 - S9


Putting Ideas into Action:

The Protein Bar
I
n early 2015, The Protein Bar had a problem. Though it
had grown from its initial niche roots as a post-workout,
quick-serve chain into a more inclusive, health-focused
dining establishment, many of its loyal customers kept ordering a limited number of familiar menu items - a pattern
of behavior that seemed more driven by a habit than by
real, considered choices.
Thus, The Protein Bar turned to its agency partner, Dallas-based TriggerPoint, for ideas on how
to use behavioral design principles to get customers out of their food rut.
Upon conducting a series "behavioral audits,"
TriggerPoint determined that many of the conditions inside the restaurant - everything from the
floor layout to the signage and even the choice of
background music and TV stations - were creating
an environment that hindered experimentation on
an intuitive level. Moreover, the menu lacked be-

es," says TriggerPoint founder and president Will Leach.
"We needed to move customers from a prevention motivational state that seeks to minimize risk to a promotional
motivational state that rewards risk taking and discovery."
An ensuing menu intervention led to a complete menu
design overhaul that leveraged proven behavioral concepts
such as scarcity (using tags like "limited time only") and

A series of "behavioral audits" showed that the
environment inside The Protein Bar, and especially the menu, lacked design cues that would
trigger more adventurous dining choices. A
menu redesign leveraged behavioral concepts
such as scarcity ("limited time only") and buried prices in small type to reduce the chance
that cost would be a driving criteria. A simpler
naming system and visual anchors reduced
complexity and focused customer attention.

havioral shortcuts or design cues that would trigger more
adventurous choices. In Chicago, for example, haphazard
nomenclature ranged from generic sounding food items
such as a "Buffalo" salad to "Signature" drinks named after local attractions. A Comiskey Cocoa or Wrigley Peeled,
anyone?
"Without an intuitive choice architecture or behavioral
designed shortcuts, there is a higher likelihood of choosing
habitual menu items because they are simpler, safer choic-

the copy effect (using words like "most
preferred" or "our favorite meal"). Burying
prices in small type reduced the chance for
cost to be a "key choice criteria," explains
Leach. Meanwhile, a simpler naming system and visual anchors such as an appetizing close-up shot of steel-cut oats were provided to reduce
complexity and focus customer attention, he says.
A cranberry red menu background color and wood trim
were also employed to increase engagement and communicate stronger attributes of a natural food setting. "Dark
red colors have been shown to increase appetite and excitement," notes Leach. "When combined, each of these
subtle design cues can have a powerful effect in driving the
desired customer behavior."
n
9



Table of Contents for the Digital Edition of Shopper Marketing - June 2016

Contents
Shopper Marketing - June 2016 - Intro
Shopper Marketing - June 2016 - 1
Shopper Marketing - June 2016 - 2
Shopper Marketing - June 2016 - 3
Shopper Marketing - June 2016 - Contents
Shopper Marketing - June 2016 - 5
Shopper Marketing - June 2016 - 6
Shopper Marketing - June 2016 - 7
Shopper Marketing - June 2016 - 8
Shopper Marketing - June 2016 - 9
Shopper Marketing - June 2016 - 10
Shopper Marketing - June 2016 - 11
Shopper Marketing - June 2016 - 12
Shopper Marketing - June 2016 - 13
Shopper Marketing - June 2016 - 14
Shopper Marketing - June 2016 - 15
Shopper Marketing - June 2016 - 16
Shopper Marketing - June 2016 - 17
Shopper Marketing - June 2016 - 18
Shopper Marketing - June 2016 - 19
Shopper Marketing - June 2016 - 20
Shopper Marketing - June 2016 - 21
Shopper Marketing - June 2016 - 22
Shopper Marketing - June 2016 - 23
Shopper Marketing - June 2016 - 24
Shopper Marketing - June 2016 - 25
Shopper Marketing - June 2016 - 26
Shopper Marketing - June 2016 - 27
Shopper Marketing - June 2016 - 28
Shopper Marketing - June 2016 - 29
Shopper Marketing - June 2016 - 30
Shopper Marketing - June 2016 - 31
Shopper Marketing - June 2016 - 32
Shopper Marketing - June 2016 - 33
Shopper Marketing - June 2016 - 34
Shopper Marketing - June 2016 - 35
Shopper Marketing - June 2016 - 36
Shopper Marketing - June 2016 - 37
Shopper Marketing - June 2016 - 38
Shopper Marketing - June 2016 - 39
Shopper Marketing - June 2016 - 40
Shopper Marketing - June 2016 - 41
Shopper Marketing - June 2016 - 42
Shopper Marketing - June 2016 - 43
Shopper Marketing - June 2016 - 44
Shopper Marketing - June 2016 - 45
Shopper Marketing - June 2016 - 46
Shopper Marketing - June 2016 - 47
Shopper Marketing - June 2016 - 48
Shopper Marketing - June 2016 - 49
Shopper Marketing - June 2016 - 50
Shopper Marketing - June 2016 - 51
Shopper Marketing - June 2016 - 52
Shopper Marketing - June 2016 - 53
Shopper Marketing - June 2016 - 54
Shopper Marketing - June 2016 - 55
Shopper Marketing - June 2016 - 56
Shopper Marketing - June 2016 - 57
Shopper Marketing - June 2016 - 58
Shopper Marketing - June 2016 - 59
Shopper Marketing - June 2016 - 60
Shopper Marketing - June 2016 - 61
Shopper Marketing - June 2016 - 62
Shopper Marketing - June 2016 - 63
Shopper Marketing - June 2016 - 64
Shopper Marketing - June 2016 - 65
Shopper Marketing - June 2016 - 66
Shopper Marketing - June 2016 - 67
Shopper Marketing - June 2016 - 68
Shopper Marketing - June 2016 - 69
Shopper Marketing - June 2016 - 70
Shopper Marketing - June 2016 - 71
Shopper Marketing - June 2016 - 72
Shopper Marketing - June 2016 - 73
Shopper Marketing - June 2016 - 74
Shopper Marketing - June 2016 - 75
Shopper Marketing - June 2016 - 76
Shopper Marketing - June 2016 - 77
Shopper Marketing - June 2016 - 78
Shopper Marketing - June 2016 - 79
Shopper Marketing - June 2016 - 80
Shopper Marketing - June 2016 - 81
Shopper Marketing - June 2016 - 82
Shopper Marketing - June 2016 - 83
Shopper Marketing - June 2016 - 84
Shopper Marketing - June 2016 - 85
Shopper Marketing - June 2016 - 86
Shopper Marketing - June 2016 - 87
Shopper Marketing - June 2016 - 88
Shopper Marketing - June 2016 - 89
Shopper Marketing - June 2016 - 90
Shopper Marketing - June 2016 - 91
Shopper Marketing - June 2016 - 92
Shopper Marketing - June 2016 - 93
Shopper Marketing - June 2016 - 94
Shopper Marketing - June 2016 - 95
Shopper Marketing - June 2016 - 96
Shopper Marketing - June 2016 - 97
Shopper Marketing - June 2016 - 98
Shopper Marketing - June 2016 - 99
Shopper Marketing - June 2016 - 100
Shopper Marketing - June 2016 - 101
Shopper Marketing - June 2016 - 102
Shopper Marketing - June 2016 - 103
Shopper Marketing - June 2016 - 104
Shopper Marketing - June 2016 - S1
Shopper Marketing - June 2016 - S2
Shopper Marketing - June 2016 - S3
Shopper Marketing - June 2016 - S4
Shopper Marketing - June 2016 - S5
Shopper Marketing - June 2016 - S6
Shopper Marketing - June 2016 - S7
Shopper Marketing - June 2016 - S8
Shopper Marketing - June 2016 - S9
Shopper Marketing - June 2016 - S10
Shopper Marketing - June 2016 - S11
Shopper Marketing - June 2016 - S12
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