Shopper Marketing - June 2016 - S4


INDUSTRY REPORT
complex and multifaceted in the choices we make
in nearly every aspect of our lives. That includes, of
course, what we buy. Herein lies the challenge for
marketers: The previously widely accepted notion that
consumers make purchase decisions based on either an
emotional connection to a brand or a series of logical,
rational steps is a false choice that does not jibe with the
rest of our human experience.
"As marketers, we've always used the language of
'emotional' and 'rational' when discussing which benefits our brands offered and how they made people look
and feel," says Phil Barden, UK managing director of
the global consultancy Decode Marketing and author
of "Decoded: The Science Behind Why We Buy." "And
we've always seen these two things as antagonistic: You
can either do brand advertising, which is emotional, or
product advertising, which is rational. However, science
has shown that no decision is entirely emotional or rational. So the emotional versus rational model is a false
dichotomy."
Kahneman's work has begun to unravel
this long-held assumption. His model designates "System 1" as a much faster, intuitive mode of thinking and "System 2" as its
more deliberate and rational counterpart.
Both systems interact simultaneously and
in concert with each other as individuals go
through the intricate mental process of making decisions. The problem, says Barden, is
that marketers and agencies are often tempted to pigeon-hole Kahneman's System 1 as
emotional and System 2 as rational, as if the

model were simply a clever new way to codify their
existing approach.
"System 2 is involved in every decision, even if, as
Kahneman says, it's a 'lazy controller.' It plays a critical role, which is to rationalize our own decisions and
behavior," says Barden. "Even more important, marketers often miss the crucial fact that System 1 also deals
with perception and attention, both of which are prerequisites for their ads, promotions or package designs
to enter the brain in the first place."
To help crystallize these processes, Barden uses a
metaphor in which he describes System 1 as the "autopilot" and System 2 as the "pilot." He explains: "The
autopilot deals with automatic, reflexive processes that
are both cognitive and affective, and the pilot deals with
controlled, reflective processes that are also cognitive
and affective. Take walking, for example. It's an automatic cognitive process and therefore an autopilot function of System 1, but you'd never classify walking as
emotional."

Online/offline decision-interfaces such as
Domino's Pizza "Easy Order Button," Amazon's
One-Click buy button and Amazon's Dash wand
fulfill unmet needs and are surprisingly easy to
use. While experts warn against over-emulating
any one approach, they do suggest that other
marketers can follow suit either by increasing the
reward or reducing the pain involved in using a
decision-interface.

4



Table of Contents for the Digital Edition of Shopper Marketing - June 2016

Contents
Shopper Marketing - June 2016 - Intro
Shopper Marketing - June 2016 - 1
Shopper Marketing - June 2016 - 2
Shopper Marketing - June 2016 - 3
Shopper Marketing - June 2016 - Contents
Shopper Marketing - June 2016 - 5
Shopper Marketing - June 2016 - 6
Shopper Marketing - June 2016 - 7
Shopper Marketing - June 2016 - 8
Shopper Marketing - June 2016 - 9
Shopper Marketing - June 2016 - 10
Shopper Marketing - June 2016 - 11
Shopper Marketing - June 2016 - 12
Shopper Marketing - June 2016 - 13
Shopper Marketing - June 2016 - 14
Shopper Marketing - June 2016 - 15
Shopper Marketing - June 2016 - 16
Shopper Marketing - June 2016 - 17
Shopper Marketing - June 2016 - 18
Shopper Marketing - June 2016 - 19
Shopper Marketing - June 2016 - 20
Shopper Marketing - June 2016 - 21
Shopper Marketing - June 2016 - 22
Shopper Marketing - June 2016 - 23
Shopper Marketing - June 2016 - 24
Shopper Marketing - June 2016 - 25
Shopper Marketing - June 2016 - 26
Shopper Marketing - June 2016 - 27
Shopper Marketing - June 2016 - 28
Shopper Marketing - June 2016 - 29
Shopper Marketing - June 2016 - 30
Shopper Marketing - June 2016 - 31
Shopper Marketing - June 2016 - 32
Shopper Marketing - June 2016 - 33
Shopper Marketing - June 2016 - 34
Shopper Marketing - June 2016 - 35
Shopper Marketing - June 2016 - 36
Shopper Marketing - June 2016 - 37
Shopper Marketing - June 2016 - 38
Shopper Marketing - June 2016 - 39
Shopper Marketing - June 2016 - 40
Shopper Marketing - June 2016 - 41
Shopper Marketing - June 2016 - 42
Shopper Marketing - June 2016 - 43
Shopper Marketing - June 2016 - 44
Shopper Marketing - June 2016 - 45
Shopper Marketing - June 2016 - 46
Shopper Marketing - June 2016 - 47
Shopper Marketing - June 2016 - 48
Shopper Marketing - June 2016 - 49
Shopper Marketing - June 2016 - 50
Shopper Marketing - June 2016 - 51
Shopper Marketing - June 2016 - 52
Shopper Marketing - June 2016 - 53
Shopper Marketing - June 2016 - 54
Shopper Marketing - June 2016 - 55
Shopper Marketing - June 2016 - 56
Shopper Marketing - June 2016 - 57
Shopper Marketing - June 2016 - 58
Shopper Marketing - June 2016 - 59
Shopper Marketing - June 2016 - 60
Shopper Marketing - June 2016 - 61
Shopper Marketing - June 2016 - 62
Shopper Marketing - June 2016 - 63
Shopper Marketing - June 2016 - 64
Shopper Marketing - June 2016 - 65
Shopper Marketing - June 2016 - 66
Shopper Marketing - June 2016 - 67
Shopper Marketing - June 2016 - 68
Shopper Marketing - June 2016 - 69
Shopper Marketing - June 2016 - 70
Shopper Marketing - June 2016 - 71
Shopper Marketing - June 2016 - 72
Shopper Marketing - June 2016 - 73
Shopper Marketing - June 2016 - 74
Shopper Marketing - June 2016 - 75
Shopper Marketing - June 2016 - 76
Shopper Marketing - June 2016 - 77
Shopper Marketing - June 2016 - 78
Shopper Marketing - June 2016 - 79
Shopper Marketing - June 2016 - 80
Shopper Marketing - June 2016 - 81
Shopper Marketing - June 2016 - 82
Shopper Marketing - June 2016 - 83
Shopper Marketing - June 2016 - 84
Shopper Marketing - June 2016 - 85
Shopper Marketing - June 2016 - 86
Shopper Marketing - June 2016 - 87
Shopper Marketing - June 2016 - 88
Shopper Marketing - June 2016 - 89
Shopper Marketing - June 2016 - 90
Shopper Marketing - June 2016 - 91
Shopper Marketing - June 2016 - 92
Shopper Marketing - June 2016 - 93
Shopper Marketing - June 2016 - 94
Shopper Marketing - June 2016 - 95
Shopper Marketing - June 2016 - 96
Shopper Marketing - June 2016 - 97
Shopper Marketing - June 2016 - 98
Shopper Marketing - June 2016 - 99
Shopper Marketing - June 2016 - 100
Shopper Marketing - June 2016 - 101
Shopper Marketing - June 2016 - 102
Shopper Marketing - June 2016 - 103
Shopper Marketing - June 2016 - 104
Shopper Marketing - June 2016 - S1
Shopper Marketing - June 2016 - S2
Shopper Marketing - June 2016 - S3
Shopper Marketing - June 2016 - S4
Shopper Marketing - June 2016 - S5
Shopper Marketing - June 2016 - S6
Shopper Marketing - June 2016 - S7
Shopper Marketing - June 2016 - S8
Shopper Marketing - June 2016 - S9
Shopper Marketing - June 2016 - S10
Shopper Marketing - June 2016 - S11
Shopper Marketing - June 2016 - S12
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